Order & Returns
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
We strive to offer a wide range of sizes, but if you can't find what you're looking for, let us know and we'll do our best to accommodate your request.
Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 2-7 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.
We always try to source the best quality products for our customers. However, there are many factors that can cause your products to be damaged during shipping.
If you have received a defective/damaged item, please email us at support@ihomecosy.com, describe your problem and do not forget to include photos/videos that clearly show the problem.
We understand that you may change your mind after placing the order.
If the product has not been submitted for fulfillment by us, we can surely cancel the order.
Please contact our customer support team
Our return policy allows you to return eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Go to Return Policy page for more information
Shipping
Yes, we offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability
Delivery time is the time taken for the product after it is shipped from our warehouse till it is reaches your lovely home. This varies based on your exact destination and shipping methods & varies from 7 – 15 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Shipping is free of charge for all products.
We will send you a tracking number when your order ships.
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Payment Information
We accept all major credit cards, Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, ShopPay, Google Pay and more
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
As we are based in USA, the main currency of our store is USD. For the buyer's convenience, our system automatically converts the product prices to your local currency. While the products prices are displayed in your local currency, you will checkout using Euro at the most current exchange rate.